The owner is the ever-elegant Röse Steinkellner, with her niece Anastaža as the head of staff. Other notable staff members: Roger Schappal (bellboy), Jüli Novotne (maid), Yunus Ağaoğlu (bellboy), Eliot Ambroz (bellboy), Elena Ambroz (ballerina), and Yakob Schappal (ballerina).
"When I'd be pouring tea for the guests— the ones who didn't know what they'd gotten themselves into— all I could ever think of was 'This hotel devours people whole and doesn’t spit them back up'. Somewhere within its bowels was something cosmic; the uterus of some bigger entity. Nour's womb, maybe. Gods were born in Room 346, coming into the world screaming and kicking and crying and deathless."